Refund Policy

When you apply for a service provided by Bundl Marketplace Ltd (Bundl Team), the fee you pay may cover the cost of the:

Registration or renewal fee

 Consultation fee(s)

Service fee(s) from third party sources

Assessment or processing fee

Postage

Mostly, these fees are non-refundable.

For example, if the Registrar General’s Office or authorised officer of Ministry of the Attorney General and Legal Affairs refuses or closes an application for company registration or adjustment, there will be no refund. The application fee will not be refunded because an assessment has already been completed and the application was denied.

In other cases where the work outlined by the customer after the initial free consultation, and scope of work and price has been agreed upon by all parties involved; once the work has been initiated by Bundl Team fees paid will not be refunded; since the digital work and/or service(s) of the contractors as well as software and additional services has already been paid for by Bundl Team. Software, graphics, applications and consultations cannot be returned after the customer initiated the work, the customer must pay the full amount invoiced at initiation of the work.

Cancellation of an ongoing project before Completion

Typically in this situation fees paid will not be refunded. A customer however may be entitled to a refund in extenuating circumstances at the sole discretion of Bundl Team– fees will be deducted from the amount paid based on the work already completed at a standard rate of $1500.00 TTD per hour of work done by the each agent of Bundl Team assigned to your project. Fees such as software fees, third party services purchased, banking fees, transactional fees and any other expense incurred by Bundl Team in facilitating the refund will be deducted from the fees paid and the balance will be remitted to the customer, if the refund is approved.

Apply for a refund of a payment

A customer may be entitled to dispute a transaction and receive a refund in limited circumstances such as: –

The product purchased was not received;

Duplicate processing of the transaction occurred; or

Suspected fraud.

If you believe you are entitled to a refund, submit a request for refund to info@bundlteam.com for a refund, giving a detailed explanation of your reasons and/or circumstances. All requests for refunds must be accompanied by a valid acknowledgement of payment invoice and/or official receipt. An acknowledgement of payment invoice is issued upon payment of funds by the customer. Once this payment is processed, an official receipt will be issued to the customer.

Any outstanding refunds will be issued to the card holder. If Bundl Team is unable for any reason to refund the payment to the card, a bank or wire transfer will be made to the cardholder. You will not receive a refund if we learn that you have misrepresented yourself (given false information or left out important details).

For further information on refunds, kindly contact Bundl Team. via: – info@bundlteam.com

Apply for the cancellation of a transaction

All payments submitted through this website may be processed after Bundl Team’s operating hours. Therefore, any request to cancel a transaction must be communicated and confirmed as soon as reasonably possible, but in any event within twenty-four (24) hours of the completion of the transaction and prior to the commencement of the work issued by the client. If the transaction was completed after working hours, a public holiday or the weekend, the request to cancel the transaction must be communicated and confirmed on the next working day.

When requesting a cancellation of your transaction and online payment, please have the following information available to make the process as easy as possible:-

Cardholder’s Name and Address; and

Transaction Details – this may include, but not limited to, the date, time and acknowledgement of payment invoice information

Failure to provide this information may cause delays in the cancellation process.

For further information on refunds, kindly contact Bundl Team. via: – info@bundlteam.com

Disclaimer

Bundl Team provides this Refund and Cancellation Policy as guidance and it is subject to changes. This Policy is to be read together with Bundl Team’s Privacy Policy and our Terms of Use which are available on our homepage and at the bottom of every https://bundlteam.com/  web page.